IT troubleshooting

4 Critical Functions of an IT Help Desk

Help Desk

When a system user has a question, the IT help desk technicians are one of the first to respond. Help desks have evolved in the recent years allowing remote technicians to provide services equal to those provided by an on-site technician. Help desks assist users with system difficulties and are usually managed through a ticketing system. Here are four critical functions that every IT help desk should offer. 

1. Optimizing Downtime

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