Service First

Customer Happy with Service from Nauticon

At Nauticon, we will never stop until the customer is satisfied.

For over 20 years, we’ve made it our mission to provide the best possible service for our customers. We are a partner, not a vendor, and that philosophy can be quantified:

Well over 90% of our customers stick with us year after year, and our Net Promoter score is 93.

In addition to our customer retention and satisfaction, we have received national recognition and numerous awards over the years, including Toshiba’s 2016 Market Leadership Award.

Our Service First focus ensures that we continually reassess how our customers benefit, and it means that you’ll have a partner dedicated to improving your business. Here are just a few of the ways you’ll see our Service First focus in action:

  • High-quality, cost-effective products that enhance productivity
  • Unrivaled service, including real people answering your call and same-day service
  • Qualified technicians and extensive IT support
  • Average 2-4 hour response time
  • And much more

Find out more about how we put Service First:


Want to learn more about our Service First Philosophy?