Nauticon Office Solutions Privacy Statement
This privacy statement covers the websites and applications of Emily Street Enterprises, LLC dba Nauticon Office Solutions (“Nauticon” or “we”) This privacy statement also applies to Nauticon’s marketing and advertising practices where and when it is referenced. It is meant to inform you about our collection and use of your personal data.
Personal Data We Collect
You may choose to give us personal data to allow us to c ommunicate with you, process your orders, provide you with services, or for employment consideration. Data we collect depends on the context of your interactions with Nauticon, the choices you make, including your privacy and browsing settings, and t he products and features you choose. The personal data we collect may include the following:
Name and Contact Data. Your first and last name, email address, postal/billing address, phone number and other similar contact data in order to communicate with yo u, process orders or provide you with products or services. We may also collect your employer’s name, if you are procuring products or services on behalf of an organization, and information related to your prior purchases and online buying preferences. Some forms may ask for your customer number or product details such as a serial number.
Credentials. Passwords, password hints and similar security information used for authentication and account access.
Demographic Data. Data about you such as your country of residence and preferred language.
Payment Data. Data necessary to process your payment if you make purchases, such as your credit card number and the security code associated with your payment card.
Location Data. We may collect data about your location, such as a city or postal code or an IP address.
Social Media Data. We may provide social media features that enable you to share information with your social networks. Your use of these features may result in the collection or sharing of information about you by the social networking site. Please review the pr ivacy policies and settings of social networks you use to understand their practices.
Job Applications/CVs/Resumes . Information on job applications/CVs/resumes which you provide to us if you submit a job application to Nauticon either directly or indirectly. You acknowledge that your application may include sensitive personal data. Nauticon uses this information in order to evaluate your application and perform related employment activities.
Feedback and Product Reviews. Information you provide to us and the content of messages you send to us, such as feedback and product reviews you write, blog posts or questions and information you provide for customer support. When you contact us via our website or Help Desk, for such things as customer support, your phone conversations or chat sessions with our representatives may be monitored and recorded. Your feedback, posts and reviews will be used to make improvements in our products and services.
Website Browsing. Information about your visits to our websites and your browsing patterns. This may include data about your device, including Internet Protocol (IP) address, browser type, and regional and language settings. This is more fully described under the section entitled “Cookies, Web Beacons and Privacy Choices” below. We collect this information to determine such things as the number of visitors to various parts of our websites, to personalize your experience on our sites, and to tailor our interactions with you.
Products. Certain Nauticon products collect data, such as product registration, meter reads, supply levels, equipment configuration and settings, software version, and fault codes. Nauticon uses this information for product improvement, billing, report generation, supplies replenishment and support services.
Third Party Sources. We also obtain data from third-parties. These third-party sources vary over time, but they are sources deemed credible by us and may be publicly available or available on a commercial basis. They may include:
▪ Data brokers from which we purchase demographic data to supplement the data we collect;
▪ Designated entities within your business or enterprise (such as a member of your IT department) in the course of providing services to you;
▪ Fraud prevention agencies or credit reporting agencies in connection with credit determinations; and
▪ Publicly available sources such as open government databases or other data in the public domain.
How We Use Personal Data
We collect and process personal data with your consent, as required by law, or as necessary to fulfill the legitimate interests of Nauticon, including to: (i) provide you with products and services; (ii) manage, administer and operate our business; ( iii) meet our contractual and legal obligations; (iv) carry out direct marketing; (v) prevent fraud; and (vi) protect the security of our systems and our customers.
Personal data that is submitted in a business capacity may be merged with available busines s database directories. Nauticon uses personal data to:
▪ respond to your questions and communicate with you;
▪ provide customer support;
▪ enable online shopping;
▪ inform you of special promotions and other advertising;
▪ allow you to sign up for online services;
▪ create reseller partnerships;
▪ receive and evaluate job applications;
▪ customize, analyze, and improve our products, services, technologies, communications and relationshi ps with you;
▪ deliver products and services requested by you;
How We Share Personal Data
We share your personal data as necessary to complete a transaction or provide a product or service you have requested or authorized. For example, when you provide payment data to make a purchase, we will share your payment data with banks and other entitie s that process payment transactions or provide other financial services, and for fraud prevention and credit risk reduction.
Finally, we will transfer or disclose personal data when we have a good faith belief that doing so is necessary to:
▪ Comply with applicable law or respond to valid legal process, including from law enforcement or other government agencies;
▪ Protect our customers, for example to prevent attempts to defraud users of our products, or to help prevent the loss of lif e or serious injury of anyone; or
▪ Operate and maintain the security of our products, including to prevent or stop an attack on our computer systems or networks.
Where We Process and Store Personal Data
Personal data collected by Nauticon may be transferred to, stored and processed in your region, the United States, or any other country in which Nauticon or its subsidiaries, affiliates, sub -contractors, agents or partners maintain facilities. Our subsidiaries, affiliates, sub - contractors, agents and partners are required by contract to safeguard any personal data they receive from us and are prohibited from using the personal data for any purpose other than to perform the services required by Nauticon. We also take steps to provide adequate protection for any transfers of your personal data in accordance with applicable law.
Period of Storage
Nauticon retains personal data for as long as necessary to provide the products and fulfill the services and transactions you have requested or for other essential purposes such as complying with our legal obligations, resolving disputes and enforcin g our agreements. Actual retention periods may vary. The criteria used to determine the retention periods include: (i) how long personal data is needed to provide our products or operate our business; (ii) whether the personal data is of a sensitive type; and (iii) whether Nauticon is subject to a legal, contractual or similar obligation to retain the data.
Your Rights Regarding Personal Data
You have choices about the data we collect. When you are asked to provide personal data, you may decline. Howe ver if you choose not to
provide data that is necessary to provide a product or feature, you may not be able to use that product or feature.
▪ If the processing of personal data is based on your consent, you have a right to withdraw consent at any time for f uture processing;
▪ Where applicable, you have a right to request from us, (i) access to and receipt of personal data, (ii) transfer of personal data, and (iii) rectification or deletion of your personal data;
▪ You may also object to or restrict the processin g of your personal data;
▪ You have the right to object to direct marketing; and
▪ You have the right to file a complaint with a regulator or data protection authority.
Nauticon does not direct any part of its website to children under 13 years old (or such age as a child is defined by local law if higher) and does not knowingly collect personal data from children or target its website or products to children.
Security of Personal Data
Nauticon is committed to protecting the security of your personal data and maintains strict access control over it. We use reasonable and appropriate physical, technical and administrative procedures to safeguard personal information we collect and process. Only
authorized Nauticon personnel, and those of our subsidiaries, affiliates, agents, and partners are allowed to handle information submitted to Nauticon. We use a variety of security technologies and procedures to help protect your personal data from unauth orized access, use or disclosure. For example, we store the personal data you provide on computer systems that have limited access and are in controlled facilities.
Nauticon may send commercial email to you advertising our products and services. You can also subscribe to various product and service - specific communications on our websites. If you receive commercial email from Nauticon and wish to discontinue these mailings, you may unsubscribe through an ‘opt-out’ provided in the communication. You may also mail an unsubscribe request to:
Nauticon Office Solutions
15878 Gaither Dr. Gaithersburg, MD 20877
This unsubscribe option does not apply to communications primarily for the purpose of administering order completion, contracts, support, product safety warnings, software updates, services updates (outages or service disruptions), or other administrative and transaction al notices, the primary purpose of which is not promotional in nature.
Adminstrator, send inquiries to;
15878 Gaither Dr. Gaithersburg, MD 20877
Nauticon reserves the right to make changes to this statement. If we make changes, we will revise this privacy statement to reflect such changes and revise the effective date of the statement.