Our help desk is the core of all of our support programs, where we centrally monitor the performance of all devices on your network, provide proactive maintenance to optimize your systems, and automate daily tasks like updates and patches. Our friendly technicians are available to troubleshoot issues and get you back to your responsibilities as quickly as possible!
Downtime is expensive. It can hurt your credibility and take time away from essential business tasks. Remote monitoring, remediation, and help desk services, significantly reduce the chances of downtime by monitoring the health of your servers, workstations, and other technology assets. In addition, whenever possible, they proactively fix problems before they occur.
Our help desk is an information and assistance resource that troubleshoots problems with computers or software products. Our help desk is staffed during normal business hours with certified support engineers. They are guided by our Service First philosophy, which puts you as a top priority.
Our support engineers have been selected for their ability to listen, understand issues, and arrive at a solution that puts you back on track as quickly as possible. Each month, you receive activity reports that explain your use of help desk resources, which can serve as an invaluable guide for process improvements to help you run more efficiently.
Our help desk can do any of the following:
- Respond to requests for technical assistance via phone or email
- Diagnose and resolve technical hardware and software issues
- Answer any questions using available information resources
- Provide guidance for appropriate action
- Identify and escalate situations requiring urgent attention
- Stay current with system information, changes, and updates
The Help Desk offers our Nauticon commitment to Service First support, and is key to your Managed Services.
Let us tell you more about our Help Desk Service and how it can work for your office.