Gaithersburg, Maryland (June 10, 2019) — Toshiba America Business Solutions today announces Nauticon Office Solutions has been named a 2019 ProMasters Elite Certified Dealer by the technology innovator. Nauticon Office Solutions earned this distinction by exceeding Toshiba's highest level of service execution for customer support.
Toshiba’s ProMasters Elite Certification program specifically recognizes authorized Toshiba resellers for providing exceptional service, training and customer support. Toshiba conducts a recertification of each Toshiba Elite dealer on an annual basis.
“Nauticon Office Solutions has invested a significant amount of time and resources into becoming experts in servicing our industry-recognized e-STUDIO™ multifunction printer line,” stated Kenneth Hiteman, Toshiba America Business Solutions Vice President of Service. “Nauticon’s attainment of Elite Status, is indicative they are in the top tier of Toshiba resellers operating throughout North America. Nauticon has demonstrated their capability to support customers to the highest standard.”
“For me, the best part of winning this award is the recognition that it brings to our hard-working field service managers, technicians, and dispatchers who tirelessly go all-out for 100 customer satisfaction”, said Vinh Phan, VP of Service. “Providing a superior customer service experience begins with creating a positive environment where employees are genuinely happy about what they do”.