Selecting the right copier dealer in the Washington DC metro area can be overwhelming. After all, you’re most likely going to lease that device for the next three to five years. Picking the best copier dealer for your business can improve how your company operates.
Here are a few factors to consider before making your final decision.
PRODUCT
Beyond the basic copy, print, scan, and fax capabilities, what other features are available? What is the paper capacity? Can it print paper sizes up to 12” x 18”? What about finishing options like stapling, saddle-stitch and hole punch? How secure it the copier’s hard drive? Is there software available that will help streamline workflow?
Today’s MFP’s (multifunction products) are advanced ‘office assistants’ that can help your organization get more done in less time. Document management software can easily capture paper documents and convert them to searchable PDF files. This software can reduce storage space, enhance security, improve regulatory compliance, assist with backup and disaster recovery and easily retrieve stored files. Features can be customized to help you process your documents more efficiently.
Other than the capabilities of the copier, you should consider ease of use, reliability and duty cycle of the model proposed. Can it handle your workload without frequent downtime? How did it perform in laboratory tests?
SERVICE
How your copier will be serviced is by far the most important part of your decision. It doesn’t matter what copier you chose if the service response and repair time doesn’t meet your expectations. Is your call answered live or is it directed to an automated system? How long will it take for the technician to arrive from the initial phone call? Does the technician have the parts to take care of the issue? There’s one simple key that determines how good your copier repair service is going to be – the experience of the copier service pros who provide the service. They should be factory trained on the equipment that was installed in your office.
Ask your copier dealer if they are able to capture feedback after every service call.
COMPANY BEHIND THE PRODUCT
Your final consideration should be the local company that stands behind the product and service. What is their reputation like? Can they handle the scope of your workflow? Can they provide testimonials from current clients?
One of the ways to learn about a company is to review feedback. Google has rolled out its own reviews feature, which allows users to write reviews directly on the business’s Google or Google Map listing (https://tinyurl.com/ybu5wuh6). Another option is the BBB. The Better Business Bureau of Washington customer reviews helps businesses make wise purchasing decisions. Search https://tinyurl.com/yahw44lb to find if your vendor has an A+ rating.
