What Should CEO's Know About the Cybersecurity Threats Their Companies Face?

Cybersecurity is a significant threat to any business. One of the first steps you can take to protect your company is to understand, first, exactly what cyber attacks your business may face; and second, the best way to minimize the chance of those attacks. While you can rarely predict the next cyber attack, a dedicated Managed Service Provider (MSP) can find ways to proactively protect your company and minimize the damage a cyber threat could cause, should one hit.

Does Our Copier Need To Be Compliant With HIPAA Privacy Policies?

Encrypted Hard Drive

Security is the law! The Department of Health and Human Services has made it mandatory that all medical practices maintain full security compliance standards for all copiers, printers, and other devices which is summarized in the Health Insurance Portability and Accessibility Act (HIPAA).  The Privacy Rule applies to any health care provider who transmits health information in electronic form in connection with transactions for which the Secretary of HHS has adopted standards under HIPAA. 

What exactly is proactive cybersecurity?

Proactive Cybersecurity

Most managed IT services providers (MSPs) promise “proactive” cybersecurity consulting. Businesses large and small embrace the idea of preventing cyberattacks and data breaches before they happen, and MSPs themselves would much rather brainstorm safeguards than troubleshoot time-sensitive downtime events. But it’s not always clear what proactive cybersecurity means, so let’s take a minute to go over it.

Understand the threats you’re facing

4 Common Sense Email Security Tips to Safeguard Vital Business Information

Email Security

Most of us spend a significant portion of our work day sending or responding to emails. In fact, a 2017 study reports that the number of emails sent and received each day, worldwide, exceeds 269 billion. As the number of emails grows, so do the number of email threats.

While hackers grow more proficient, security professionals work hard to keep pace. However, email remains a key area of vulnerability. Following a few basic email security tips can save both you and your company a great deal of frustration.

1. Be Aware of Common Phishing Schemes

3 Business Benefits of Technical Documentation

Technical Documentation

How many times have you needed vital technical information to solve a problem, only to discover that the expert who held the knowledge has since moved on to another organization? Or perhaps you are planning a complex integration project. The proposal requires executive buy-in, as well as an understanding of all the pieces are and how to fit them together. Technical documentation is vital in these situations.

4 Critical Functions of an IT Help Desk

Help Desk

When a system user has a question, the IT help desk technicians are one of the first to respond. Help desks have evolved in the recent years allowing remote technicians to provide services equal to those provided by an on-site technician. Help desks assist users with system difficulties and are usually managed through a ticketing system. Here are four critical functions that every IT help desk should offer. 

1. Optimizing Downtime

Are Managed Services Providers the New CIOs?


The role of the chief information officer (CIO) is changing in response to the growing digitalization of companies large and small. Without a competent, capable, and knowledgeable CIO — determined by the standards of today and tomorrow — business executives can find themselves struggling to optimize their IT spend and infrastructure in ways that best align with and enable business objectives.

The CIO’s role


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