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When a system user has a question, the IT help desk technicians are one of the first to respond. Help desks have evolved in the recent years allowing remote technicians to provide services equal to those provided by an on-site technician. Help desks assist users with system difficulties and are usually managed through a ticketing system. Here are four critical functions that every IT help desk should offer. 

1. Optimizing Downtime

How well are you managing your organization's print infrastructure?  Do you know how much you are spending every month on documents printed from your laser printers?  According to Gartner, the cost of a company’s print output is typically 1 to 3 percent of their total revenue.  Only rent and payroll surpass the cost of printing. 

Lowering print expenses and managing your fleet of devices can be accomplished with a cost-effective Managed Print program.  There are 7 key benefits of Managed Print services.

• Improved workflow

• Increased productivity

In 2017, small to medium-sized businesses in North America spent nearly $300 billion on IT services.

And as long ago as 2014, over 90% of small to medium-sized businesses in the US were using cloud-based business solutions.

IT is playing a larger and larger role in the running of businesses of every size. And more and more of those businesses are turning to companies that can offer managed IT solutions.

But what do you get for your money? What can you expect from your IT managed services provider?

When choosing the best IT support solution for your business, it might feel like the decision primarily comes down to budget: can we or can’t we afford dedicated IT support? But it’s not nearly that simple anymore, because while NOT investing in IT support may feel like a cost-savings, there are many hidden costs that also need to be considered.

Here is an overview of what’s driving the hidden costs of poor IT management, and just how costly they can be.

Unplanned or Unbudgeted Repairs