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Copiers | Do I Need A Service Contract?

  A few months ago, a new client decided against having a service contract for his new Toshiba copier.  He viewed the cost as an unnecessary expense and was convinced that with the help of the Internet, he would easily be able to repair any issues that would arise.  He mentioned that he would simply call a service technician for any issues that he couldn't repair.  Do…
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Press Release | NAUTICON CELEBRATES 20 YEARS

  NAUTICON CELEBRATES 20 YEARS June 19 2017, Gaithersburg, Maryland June 27, 2017 marks the 20th anniversary of Nauticon Office Solutions, one of the largest independent Toshiba and Xerox document technology dealers in the United States. Nauticon began operations in 1997 when Tom Cunningham and Gary Sockel met at local restaurant to work out the details…
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What Should ‘Best Customer Service’ Really Mean?

How many times do you hear companies boosting about having the best customer service? What do they use to source such a bold statement? I have surveyed some of the leading document management companies in the country and found out what criteria they use when referencing their superior customer service. Priority #1 – TRAINING Repair…
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Nauticon Awarded Toshiba’s 2016 Market Leadership Award

Toshiba solution dealers from around the country once again joined forces at the annual Toshiba LEAD (Learn, Engage, Act, Deliver) event.  This year,  an estimated 1,400 Toshiba end users, resellers, business partners and media sources collaborated and enjoyed the conference.  LEAD 2017 featured demonstrations of Toshiba's document workflow solutions, award-winning multifunction copiers and digital signage offerings…
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